GDPR Compliance - TradesMan Quote

Our Commitment to GDPR

TradesMan Quote is operated by Coral Services LTD and is fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines our approach to data protection, your rights as a data subject, and how to exercise those rights.

Data Controller Details

Organisation: Coral Services LTD

Company number: 11640691

Service: TradesMan Quote (tradesmanquote.co.uk)

Registered address: 30 Walden Way, Ilford, IG6 3BH

Contact: contact@tradesmanquote.co.uk

Jurisdiction: England and Wales

Supervisory Authority: Information Commissioner's Office (ICO) - ico.org.uk

Your Rights as a Data Subject

Under UK GDPR, you have the following rights with respect to your personal data:

Right of Access (Article 15)

You may request a copy of all personal data we hold about you. We will provide this within 30 days at no charge.

Right to Rectification (Article 16)

You may request correction of inaccurate or incomplete personal data. You can also update most data directly in your account profile.

Right to Erasure (Article 17)

You may request deletion of your personal data. We will action this within 30 days where no legal retention obligation (e.g. HMRC billing records) applies.

Right to Restriction (Article 18)

You may request that we restrict processing of your data in certain circumstances while a dispute about accuracy or lawfulness is resolved.

Right to Data Portability (Article 20)

You may request your personal data in a structured, commonly used, machine-readable format (JSON or CSV) for transfer to another controller.

Right to Object (Article 21)

You may object to processing based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds.

Right to Withdraw Consent (Article 7)

Where processing is based on consent (e.g. marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

How to Submit a Data Rights Request

To exercise any of your rights, email us at contact@tradesmanquote.co.uk with the subject line "Data Rights Request" and include:

Your full name and registered email address
The specific right you wish to exercise
Any additional context to help us locate your data

We will acknowledge your request within 72 hours and respond within 30 calendar days. We may ask you to verify your identity before fulfilling the request.

International Data Transfers

Some of our data processors operate outside the UK. Where personal data is transferred internationally, we ensure adequate safeguards are in place:

Supabase: Hosted on AWS EU West 1 (Ireland). Covered by UK-EU adequacy decision.

Cloudflare R2: EU-based storage. Covered by Standard Contractual Clauses (SCCs).

Stripe: US-based. Covered by SCCs and Stripe's participation in the UK-US Data Bridge.

Smart Media Analysis Service: US-based processing partner. Covered by applicable SCCs. Job files sent for analysis are deleted from the service servers immediately after processing.

Intelligent Quote Structuring Service: US-based processing partner. Covered by applicable data processing agreements and SCCs.

Data Minimisation and Purpose Limitation

We collect only the personal data necessary for the provision of the TradesMan Quote service. Data is processed only for the purposes for which it was collected. We do not use your data for advertising profiling, sell data to third parties, or use your content to improve our systems.

Data Breach Notification

In the event of a personal data breach, we will notify the ICO within 72 hours where the breach is likely to result in a risk to individuals' rights and freedoms. If the breach is likely to result in high risk to you, we will notify you directly without undue delay.

Complaints

If you are not satisfied with our response to a data rights request, or if you believe we are processing your data in a manner that infringes UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.